FAQs
About Our Products
· Are your connectors OEM, aftermarket, or both?
o We supply high-quality OEM-style connectors designed to match factory specifications.
· Do your connectors come with terminals, seals, or pigtails included?
o Most connectors include the terminals and seals required for installation, but they are not pre-assembled or crimped to wires. You will need to crimp the terminals to wires and assemble the terminals and seals into the connector body. Check the product page for any additional installation notes.
· Are these connectors new or salvaged?
o All of our connectors are brand new, unused, and manufactured to OEM standards.
· Are your connectors compatible with OEM wiring harnesses?
o Yes, all connectors are designed to fit directly into OEM wiring harnesses without modification?
· How do I know if a connector is the right one for my vehicle?
o Use the Year/Make/Model selector to confirm compatibility. If your vehicle is not listed, you can contact us with details and photos of your existing connector.
· What if my connector looks similar but not exactly the same?
o Many connectors appear similar but have different pin layout, key positions, or locking mechanisms. If in doubt, check the Year/Make/Model selector or contact us to verify before purchasing.
· Do you offer bulk or wholesale pricing?
o Yes, we provide bulk discounts for repair shops and commercial accounts. Contact us for details.
· Do you carry terminals and seals separately?
o We primarily sell connectors but also offer replacement terminals and seals where needed. Contact us for special requests.
Fitment & Compatibility
· What if my vehicle doesn’t show up in the fitment list?
o If your vehicle isn’t listed, it doesn’t necessarily mean we don’t stock your connector. Each vehicle can have thousands of different connectors, and our database is constantly being updated with new information to show all applicable connectors. You can contact us with your vehicle details and photos of your existing connector, and we’ll help identify the correct part.
· My part fits multiple components – how do I know which one I need?
o Many connectors are used in more than one location. Check the Year/Make/Model selector to verify fitment for your specific application.
· Can the same connector be used for different components on different vehicles?
o Yes. Some connectors are multi-application. Always confirm fitment with the Year/Make/Model selector before ordering.
Ordering & Inventory
· How quickly is inventory updated?
o Inventory is updated in real time on our website.
· Can you source a connector you don’t currently carry?
o Absolutely! We will do our best to source any special-order connector you need. Contact us with your part number or photos, and we’ll reach out to you with availability.
· Do you offer discounts for repeat customers?
o Yes, we offer special pricing for repeat customers, shops, and commercial accounts. Contact us for more information.
Shipping
· How fast do orders ship?
o Most in-stock orders placed before 3PM ET will ship same day. Special-orders are based on availability. Delivery times will depend on your location and shipping speed selected at checkout.
· Do you offer expedited shipping?
o Yes, expedited shipping options are available at checkout.
· Can I change my shipping address after placing an order?
o If your order hasn’t shipped yet, contact us as soon as possible to update the address.
· What happens if my package is delayed or lost?
o Contact us immediately. We will track your shipment and assist in resolving any delivery issues.
Returns & Exchanges
· What is your return policy?
o No returns on used or modified parts. Parts must be unused in original packaging and returned within 10 days of receipt. The buyer is responsible for return shipping fees and there will be a 25% restocking fee. There are no returns on special order items.
· How do I request a return or an exchange?
o Contact us via email or the chat box on the website. Please include your order number and the reason for return, and we will help you through the return process.
· What happens if the connector you identify for me doesn’t fit my vehicle?
o Our team works carefully to identify connectors based on the photos and information you provide. If we mis-identify a connector and send the wrong part, we will provide an exchange for the correct connector. If the correct connector cannot be sourced, we will contact you to discuss alternative solutions.
Installation and Use
· Do you provide installation instructions?
o Most connectors follow standard installation procedures used by automotive technicians, but if you have any questions or need guidance, you can contact us anytime – we’re happy to provide support.
· Do I need special tools to install a connector?
o If you’re replacing terminals, you may need crimping or pin removal tools. Contact us with any installation questions.
· Can you recommend crimp tools for terminals or pigtails?
o Yes, if you need suggestions for repair equipment, simply contact us. We’re happy to help!
· Do you offer technical support?
o Absolutely! Contact us for fitment help, installation tips, or troubleshooting advice.
Payment & Security
· What payment methods do you accept?
o We accept major credit cards, PayPal, and Shop Pay.
· Is my payment information secure?
o Yes. Our store uses SSL encryption and Shopify’s secure checkout system to protect your information.
Business & Support
· Are you a repair shop, distributor, or online supplier?
o We are an online supplier of OEM automotive connectors, serving repair shops, technicians, and DIY customers.
· Do you offer support for commercial accounts?
o Yes, we provide commercial support. Contact us to set up an account.
· How do I contact customer service?
o You can reach us in several ways:
§ Email us directly
§ Use the chat feature on our website for instant assistance during our business hours
§ Click the “Can’t Find Your Connector?” button at the top of the screen and fill out the form.
We aim to respond promptly and answer any questions you may have.